Terms of Service

The Service

EmailSyncer is a GHL marketplace plugin that registers as a custom Email Conversation Provider and routes outbound emails from GHL workflows, automations, and conversations through the Microsoft 365 (and, in a future release, Google Workspace) mailbox you authorise via OAuth.

The Service does:

• Send outbound messages from your authorised mailbox
• Return send status to GHL so the conversation thread reflects delivery
• Provide an embedded UI within GHL for managing connected mailboxes and reviewing send history

The Service does not:

• Read, archive, or otherwise process inbound mail
• Store message bodies, subjects, or attachments after send
• Modify or delete content in your mailbox
• Replace your underlying email provider — Microsoft 365 / Google Workspace remains the system of record for your mail

Account & installation

Eligibility

The Service is for business use. You must be at least 18 years old and acting on behalf of a legitimate business or organisation.

Installation

You install EmailSyncer from the GHL Marketplace and authorise it to register as your email conversation provider. Each Microsoft user who wishes to send through their own mailbox completes a separate OAuth flow.

Your responsibilities

• The accuracy of email content authored in GHL workflows that flow through the Service
• Ensuring your use of GHL and your mailbox provider complies with their respective Terms of Service (Microsoft Service Agreement, Microsoft Online Services Terms, Google Workspace Terms, GHL Terms)
• Maintaining lawful basis for sending each email (consent, legitimate interest, contract, etc.)
• Compliance with email regulations applicable in your operating jurisdiction (CAN-SPAM, GDPR, PECR, CASL, ePrivacy)
• Keeping your GHL and mailbox-provider account credentials secure

We are not responsible for content you send through the Service.

Acceptable use

You may not use the Service to:

• Send unsolicited bulk email or communication that violates anti-spam laws in the recipient's jurisdiction
• Send phishing, malware, ransomware, or other malicious payloads
• Send content that is illegal, infringes third-party rights, harasses, defames, or incites violence
• Circumvent quotas, rate limits, or abuse-detection mechanisms applied by Microsoft, Google, GHL, or by us
• Resell the Service, sublicense it, or expose it to end users as your own without our written agreement
• Reverse-engineer, decompile, or attempt to extract the source code of the Service (you may inspect our public-facing JavaScript bundles for security purposes)
• Use the Service to send mail to recipients who have unsubscribed or otherwise withdrawn consent

We may suspend or terminate access without notice if we reasonably believe you are in breach of this section, with priority given to acts that put recipient inboxes, our mailbox-provider relationships, or the integrity of the Service at risk.

Microsoft / Google compliance

The Service relies on the Microsoft Graph and Gmail APIs. Your use of the Service is also governed by the Microsoft Service Agreement, the Microsoft API Terms of Use, the Google API Services User Data Policy (when v2 ships), and the OAuth grant you make at install time.

If Microsoft or Google revokes our application authorisation or the OAuth grant on your account, the Service will cease to be able to send from that mailbox until the grant is restored. We have no control over Microsoft's or Google's enforcement actions and are not liable for downstream impact.

Fees

Pricing is undecided at time of writing. Until pricing is finalised, the Service is provided during early access at no charge. We will provide at least [TBD: e.g. 30 days] notice before introducing fees, with the option to terminate without penalty if you do not wish to continue.

When pricing is introduced, this section will be replaced with: subscription term, billing cadence, payment terms, refund policy, and tax treatment.

Service availability

No uptime guarantee

We aim to operate the Service to the SLO targets set out in our public documentation, but the Service is provided on a best-efforts basis. We do not guarantee uninterrupted, error-free, or perfectly timely operation.

Maintenance

We may take the Service offline for scheduled maintenance with reasonable notice via the GHL embed UI or by email to the address registered with the GHL installation. Emergency maintenance may occur without notice.

Third-party dependencies

The Service depends on GHL, Microsoft Graph, Google APIs, and our hosting provider. Outages, throttling, deprecations, or breaking changes by these third parties may degrade or interrupt the Service. We are not responsible for downstream third-party outages, but we will keep customers informed via the contact email.

Data ownership & licence

Your data

You retain all rights to email content you author in GHL and route through the Service, mailbox identity (email address, display name, alias list), and recipient lists.

You grant us a limited, non-exclusive licence to process this data only as necessary to deliver the Service, as described in our Privacy Policy.

Our data

We retain all rights to the Service software, source code, design, and documentation; aggregate, de-identified telemetry that cannot be used to identify your installation, mailboxes, or recipients; and audit logs that record events on your installation (these are operational records, not content; subject to the retention rules in the Privacy Policy).

Feedback

If you send us feedback, suggestions, or feature requests, we may use them without restriction or compensation. You retain no rights in such feedback once submitted.

Privacy & security

Our processing of personal data is described in the Privacy Policy, which forms part of these Terms by reference.

We will notify you of confirmed personal-data breaches affecting your installation within [TBD: typically 72 hours after we become aware under GDPR], with the level of detail required by applicable law.

Termination

By you

You may terminate at anytime by uninstalling the EmailSyncer app from your GHL agency or disconnecting all connected mailboxes via the embed UI. Termination is effective immediately. Token deletion follows the schedule in the Privacy Policy.

By us

We may suspend or terminate your access immediately for material breach of the Acceptable Use section, or on 30 days' written notice for other reasons. If we terminate without cause, we will provide reasonable assistance to export your data (message metadata + audit log) before deletion.

Survival

Sections that by their nature should survive termination — Acceptable Use (limited to past acts), Data ownership, Privacy & Security, Warranties, Limitation of Liability, Indemnification, Governing Law, and General — survive.

Warranties & disclaimers

The Service is provided AS IS and AS AVAILABLE. To the maximum extent permitted by law:

• We make no warranty of merchantability, fitness for a particular purpose, non-infringement, or that the Service will meet your specific business requirements.
• We do not warrant that emails routed through the Service will reach the recipient's inbox, evade spam filters, or arrive within a specific time window. Deliverability depends on factors beyond our control, including your sender reputation, recipient infrastructure, content, and applicable mailbox-provider policies.
• We do not warrant that the Service will be uninterrupted, error-free, or fully secure.

Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions, the disclaimer applies only to the extent permitted.

Limitation of liability

To the maximum extent permitted by law:

• Excluded losses: in no event will we be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, however caused and on whichever theory of liability.
• Cap: our total cumulative liability arising out of or related to these Terms or the Service will not exceed the greater of (a) the amount you paid us in the twelve months preceding the event giving rise to the claim, and (b) [TBD: e.g. USD 100].
• Carve-outs: the cap does not apply to your obligations under Indemnification, to either party's gross negligence or wilful misconduct, or to liability that cannot be limited under applicable law.

Indemnification

You will defend, indemnify, and hold us harmless from third-party claims, losses, or expenses (including reasonable legal fees) arising out of:

• Content you sent through the Service that infringes a third party's rights, violates applicable law, or breaches the Acceptable Use section
• Your breach of these Terms or the Privacy Policy
• Your violation of the Terms of Service of an underlying provider (Microsoft, Google, GHL)

We will defend, indemnify, and hold you harmless from third-party claims that the Service itself (excluding your content and third-party material) infringes a US, UK, or EU patent or copyright. Our maximum liability under this section is the cap in Limitation of Liability.

Governing law & disputes

These Terms are governed by the laws of [TBD: e.g. England and Wales] without regard to conflict-of-law principles. Disputes will be resolved in the courts of [TBD jurisdiction], and both parties consent to the personal jurisdiction of those courts.

If a provision of these Terms is held unenforceable, the remaining provisions remain in effect.

General

Entire agreement

These Terms, together with the Privacy Policy and orders, constitute the entire agreement between you and EmailSyncer. They supersede prior or contemporaneous agreement on the same subject matter.

No assignment

You may not assign these Terms without our prior written consent. We may assign them in connection with a merger, acquisition, or sale of substantially all of our assets, on notice to you.

Force majeure

Neither party is liable for delay or failure to perform caused by events beyond reasonable control (natural disasters, war, terrorism, government action, internet outages, third-party API outages, labour disputes).

Notices

Notices to us go to legal@emailsyncer.com and the postal address in Contact. Notices to you go to the email address registered with the GHL installation.

Independence

EmailSyncer is an independent product. We are not affiliated with, endorsed by, or sponsored by Go High Level, Microsoft, Google, or other third parties named in this document.

Changes to these Terms

We may update these Terms from time to time. If a change is material, we will notify customers via the email address registered with the GHL installation at least [TBD: e.g. 30 days] before the change takes effect. Continued use of the Service after the effective date constitutes acceptance. If you do not agree, you may terminate as described in Termination.

Contact

• Legal & contractual: legal@emailsyncer.com
• Support: support@emailsyncer.com
• Postal address: [TBD registered address]